Privacy Policy

We collect information you give us directly and a limited amount generated as you use the site.

• Account data — your name, email address, and securely hashed password when you create an account.
• Order data — the products you buy, delivery address, and order history.
• Payment data — processed by our payment provider; we never see or store your full card details.
• Communications — messages you send us and your email preferences.
• Technical data — basic session and device information needed to keep you signed in and the site secure.

• To process orders, arrange delivery, and provide warranty and returns support.
• To manage your account and keep you securely signed in.
• To send transactional emails such as order confirmations and shipping updates.
• To send marketing and campaign emails only where you have opted in, with an unsubscribe link in every message.
• To improve the site, prevent fraud, and meet our legal obligations.

We share data only with the trusted providers that help us run the platform, each bound to process it solely on our instructions.

• Neon — our managed database, which stores account and order records.
• Better Auth — our authentication layer, which manages sign-in sessions.
• Stripe — our payment processor, which handles card payments securely.
• Resend — our email provider, which delivers transactional and campaign email.

We use a small number of strictly necessary cookies to keep you signed in and to protect the site. These are essential to how the store works and do not track you across other websites. We do not sell your data or use it for third-party advertising.

We keep account and order data for as long as your account is active and for as long afterwards as we need to meet legal, accounting, and warranty obligations. You can ask us to delete your account at any time.

Depending on where you live, you have rights over your personal data, including the right to access, correct, delete, or export it, and to withdraw consent to marketing at any time.

To exercise any of these rights, email privacy@momoaudio.com and we will respond within the timeframe required by law.

Questions about this policy or how we handle your data can be sent to privacy@momoaudio.com. Momo Audio operates from London · Copenhagen · Accra · Tokyo.