Returns

You have 30 days from the date of delivery to decide whether a product is right for you. If you would like to return it within that window, we will refund the full purchase price to your original payment method.

To keep the process fair and fast, we ask that returned products meet a few simple conditions.

• The return is requested within 30 days of delivery.
• The product is in good working order, with normal trial use accepted.
• Where possible, the original box and included accessories are returned with the product.
• Consumable parts such as ear tips are excluded for hygiene reasons unless faulty.

Returns are handled directly by our support team, and we cover the cost of the return label.

• Email hello@momoaudio.com with your order number and let us know you would like to return.
• We will send you a prepaid return label and simple packing instructions.
• Drop the parcel at your carrier point and keep the receipt until your refund is confirmed.

Once we receive and inspect your return, we will confirm your refund by email and process it to your original payment method within 5 to 10 working days, depending on your bank or card provider.

If a product arrives faulty or damaged, you do not need to wait for the trial process — contact us straight away and we will arrange a replacement or refund. Faults that appear later are covered by our 2-year warranty.